Frequently Asked Questions
What ages does Albany Hills Outside School Hours Care cater for?
We cater for children between 5 – 12 years of age including high school children upon application.

What are the operating hours?
Find out all about our operating hours on our Programs & Fees page

How do I enrol?
You can fill out the enrolment forms online, then submit them via email, or print them out and drop them into the OSCH building at Albany Hills State School.

Is there are waiting list?
If there are no vacancies, you may want to join our waiting list. You’ll be contacted if a place becomes available.

How much does it cost to send my child to Albany Hills State School OSHC?
Daily fees can be viewed on our Programs & Fees page. You may also be eligible for government subsidies that will make a difference to your fees.

What is the Child Care Subsidy (CCS)?
Most families are eligible for assistance with their childcare fees. You can apply for Child Care Subsidy through Centrelink by phone 136150 or the Department of Human Services on

It is the family’s responsibility to complete a Child Care Subsidy assessment and link their child/ren to the service to receive any eligible subsidies. All subsidies are paid to the service to decrease the fees charged. Full fees will be charged until such a time that we are advised of your eligibility. In some cases Child Care Subsidy may be backdated, in which case you account will be adjusted.

What if I forget to cancel my booking?
Your child will be marked as absent, and you may be contacted regarding their absence. For after school care, a Non-notification Fee (NFF) will be charged to each family that does not notify us that their child/ren will not be attending OSHC. The NNF will be $5.00 per family and will not incur any eligible rebates.

Will my child/ren have time to do homework?
The Service will provide adequate time, quiet space and supervision by educators to enable children to do their homework if they wish. Whilst we support the children in homework, we do not take responsibility for the completion or signing off of compleated work.

What happens if my scheduled day falls on a public holiday?
We closed for public holidays.

Do I still need to pay for a scheduled day if my child is sick?
Please notify the Coordinator promptly if you child/ren will not be attending on a particular day. Fees will not be charged if:

  • Notice is given by 6pm previous afternoon for following day morning care.
  • Notice is given by 9am same day for afternoon care.
  • If a child is away due to sickness and a doctors certificate is supplied that covers absent dates.

What is your cancellation policy?
All cancellations must be received in writing by the bookings and cancellation book at our service or via email.

What do I need to pack in my child’s bag?
Consider packing:

  • A sunsafe hat which covers your child’s face, neck and ears.
  • Change of clothes.
  • Water bottle.
  • Any medications – please give these to centre staff to manage directly with a completed medication plan.
  • Lunch for Vacation Care & pupil free days.
  • Food if child has allergies or dietary requirements.

Do I need to pack a lunch for Vacation Care & Pupil free days?
Yes, please pack lunch, we will provide morning and afternoon tea. Some days lunch is provided & will be noted on program.

Do I need to pack sunscreen?
No. However, if your child has sensitive skin, please feel free to pack your own preferred brand. All children are required to wear sunscreen outdoors.

What else should I pack in my child’s bag?
It’s always a good idea to keep a couple of plastic bags handy in case you need to bring home some wet or messy clothes. And above all, make sure everything you pack is clearly labelled!

What support is available for children with additional needs?
Please speak with the Centre Coordinator about how we can work together to manage your child’s specific needs.