Question 1

How long does it take to enrol?

Accepted Answer

We require 2 - 3 business days to process new enrolment forms before bokings can be accepted.

Question 2

Do I need to re-enrol every year?

Accepted Answer

Yes, families are required to compelte the new enrolment form each year for each child.

Question 3

Is food provided?

Accepted Answer

Breakfast is avaiable from 6:30 AM - 7:45 AM consisting of toast, cereals, fresh food and special treats. 
Afternoon tea is available from 3:00 PM - 3:15 PM consisting of a varitery of sandwhiches, fresh fruit, and special treats.

Question 4

What if my child has dietary requirements?

Accepted Answer

Families are required to indicatre any dietary requirements in the enrolment process.
We do not supply dietary alternatives other than lactose-free milk, and ask families to bring in food for their child.

Question 5

Will my Prep child be picked up/dropped off to and from class?

Accepted Answer

Prep children WILL be escorted to to and from class all year.

Year 1 children will engage in a tranistion process for the first 2 weeks of the near year during Term 1 where they will be escorted by staff.

All other grades make their own way to and from OSHC by themselves.

Question 6

What if my child has medical requirements or requires medication?

Accepted Answer

Families are required to infoirm the service of any medical requirement and complete the appropriate risk assessment form during the enrolment process. A medical action plan is required to be stored along with any required medication such as an inhaler, or epipen.    Families are to complete a medication authoirty form available at the office if their child requires medication.

Question 7

What type of bookings are there?

Accepted Answer

Casual Bookings: No reserved spots, book as required.
     Permanent Bookings: Reserve a spot for your child each week / fortnight. *can be weekly or fortnightly.

Question 8

How do I make bookings?

Accepted Answer

Bookings can only be accepted in writing via email or through the Bookings & Cancellations book at the sign-in desk.

Question 9

How do I cancel care?

Accepted Answer

Cancellations are only accepted in writing via email or the Bookings and Cancellations book at the sign-in desk.

Late cancellations will be marked as absent and charged.

Cancellation Policy Schedule: Before School Care: before 6:00pm the previous day After School Care: before 9:00am the same day
Vacation Care: 7 days prior

Question 10

What if I forget to cancel?

Accepted Answer

Families are charged a Non-Notification Fee for failing to notify the Service they do not require care.  The Non-Notification Fee = $5.00

Question 11

What if my child doesn't show up for After School Care?

Accepted Answer

If a child does not present to After School Care within 15 minutes, the service will contact the parent to ascertain the parents safetly. The School will do a call out over the radio system, and educators will look for the child. If unable to reach, emergency services will be contacted.

Question 12

What if I am late to collect my child?

Accepted Answer

A late collection fee of $20.00 per family/per 15 minutes or any there after 6:00 PM/.

Question 13

How do I pay?

Accepted Answer

Families receive a statement/invoice at the beginning of the new week for the week previous. Fees are to be paid the Friday of receiving the statement.

Question 14

Do I pay for a session if my child is sick?

Accepted Answer

If you provide medical certificate, we can waive the absence and fee.
If not, an absence will be submitted and charged. Families are allowed 42 absence days per child, per financial year. Thee 42 allowable absences can be taken for any reason.

Question 15

What is the Child Care Subsidy (CCS)?

Accepted Answer

The CCS is a payment designed by the Australian Government to assist families with the cost of child care. CCS is an arrangement between families and the Government but is paid directly to the Service. The Service will then reduce your fees - you just pay the difference between the amount the service charges and the subsidy. Families will need to make a CCS claim prior to each child beginning care.

Question 16

What if my child is injured or has an incident at OSHC?

Accepted Answer

For incidents, an Illness, Injury, and Trauma Report will be completed and will require signing. The Service requires all educators to be qualified in First Aid, Asthma and Anaphylaxis training. 
All head injuries will result in the Service immediately calling families to notify of the incident.

Question 17

Can my child attend OSHC and partake in Extra-Curricular activities?

Accepted Answer

Yes, all families require to do is fill out an extra-curricular form and educators will escort children to and from OSHC.

Question 18

Can my child have a mobile phone at OSHC?

Accepted Answer

Children are permitted to carry a mobile phone device however are required to place it in the office while in care at the Service.

Question 19

Who is the Approved Provider for OSHC?

Accepted Answer

Albany Hills State School OSHC is managed by the Albany Hills State School Parents and Citizens Association. The President of the P&C is the Approved Provider.

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